Terms of Service

Last updated: 9 August 2026

1. Who we are

RentOS 365 ("RentOS", "we", "us") provides a subscription software service for managing children's entertainment rental businesses, available at rentos365.app and my.rentos365.app.

The service is operated by Individual Entrepreneur Creiciman Iurii, registered at 19/5 Zapadniy Lane, Tiraspol, Moldova. When you subscribe to RentOS, you are entering into an agreement with us.

You can reach us at info@rentos365.app or through our support portal.

2. Acceptance of these terms

By creating an account, subscribing to a plan, or continuing to use RentOS, you agree to these terms. If you do not agree, do not use the service.

If you use RentOS on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these terms. If you use RentOS as an individual, you confirm that you have reached the age of majority in your country and have the legal capacity to enter into this agreement.

3. The service

RentOS is a multi-tenant cloud application for tracking rental operations: locations, zones, assets, tariffs, employee shifts, cash handling, tickets, client wallets, goods and reporting. Features available to you depend on the plan you select. Plans differ only in usage limits — the number of locations, zones, assets and employees — not in which modules you can use.

We may add, change or remove features over time. We will not make changes that materially reduce the core functionality of your paid plan during a billing period without notifying you.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity that happens under your account, including activity by employees to whom you grant access. You must provide accurate registration information and keep it up to date. Tell us promptly if you believe your account has been compromised.

5. Acceptable use

You must not:

• use RentOS for any unlawful purpose, or in breach of any applicable law or regulation;
• use RentOS to send spam, commit fraud, or misrepresent your identity;
• infringe our intellectual property rights or those of any third party;
• interfere with the security or integrity of the service — including introducing malware, probing or scanning our systems, attempting to gain unauthorised access, scraping, or circumventing technical limits such as plan quotas;
• reverse engineer, decompile, resell or redistribute the service.

6. Intellectual property

We retain all rights in the RentOS software, documentation, design and branding. These terms grant you a limited, non-exclusive, non-transferable right to access and use the service for your own business purposes, within the limits of your selected plan, for as long as your subscription is active.

7. Your data

You keep ownership of the data you enter into RentOS. You grant us a limited licence to host, store and process that data solely to provide the service to you, to keep it secure, and to meet our legal obligations. Our handling of personal data is described in our Privacy Policy.

8. Availability

We work to keep RentOS available and reliable, but we do not guarantee that the service will be uninterrupted, timely, secure or error-free. Access may be unavailable during maintenance, or because of failures outside our reasonable control.

9. Payments, subscriptions and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns.

Payment terms, billing frequency, renewals, cancellations, taxes and refunds are governed by Paddle's buyer terms, which apply to your purchase in addition to these terms. Our own refund commitments are set out in our Refund Policy.

Subscriptions renew automatically at the end of each billing period until cancelled. Prices are shown exclusive of tax; any VAT, GST or sales tax due in your country is calculated and added by Paddle at checkout.

10. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, if payment is not received, if we identify a security or fraud risk, or in the case of repeated or serious policy violations. Where circumstances reasonably allow, we will contact you first and give you an opportunity to resolve the issue.

You may cancel your subscription at any time. On termination your right to use the service ends. You may export your data for 30 days after termination, after which we may delete it in line with our Privacy Policy.

11. Warranties and liability

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

We are not liable for indirect, consequential or special damages, including loss of profits, loss of data or loss of goodwill. Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify us against claims arising from the data you put into the service, your unlawful use of the service, or your breach of these terms.

13. Changes to these terms

We may update these terms from time to time. We will publish the updated version on this page and change the "last updated" date. Where changes are material, we will give you reasonable notice before they take effect. Continued use after that point means you accept the new terms.

14. Governing law

These terms are governed by the laws of the Republic of Moldova. Any dispute will be subject to the exclusive jurisdiction of the courts of the Republic of Moldova.

15. Contact

Questions about these terms: info@rentos365.app.