Over 20 years of industry experience

Refund Policy

Last updated: 9 August 2026

Our commitment

We want RentOS to be worth what you pay for it. If it is not right for your business, you can get your money back — the conditions are set out below, in plain terms.

30-day refund period

You may request a full refund within 30 days of a payment, for any reason, including simply changing your mind. This applies both to your first payment and to each renewal payment.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. To request a refund:

You do not need to give a reason. We may ask what went wrong, but only so that we can improve the product — an answer is not a condition of the refund.

How long it takes

We approve eligible requests within two business days. Once approved, Paddle returns the money to your original payment method. Depending on your bank or card issuer, it usually appears within 5–10 business days.

Cancelling your subscription

You can cancel at any time. Cancelling stops future renewals; it does not automatically refund the period you have already paid for. If you cancel within 30 days of a payment, request a refund for that payment as described above.

After cancellation you keep access until the end of the period you have paid for. Your data remains available for export for 30 days after that.

Beyond 30 days

Requests made more than 30 days after a payment are considered individually. We will look at cases such as prolonged service unavailability, incorrect billing, or a duplicate charge, and we will put right anything that was our mistake.

Failed or duplicate charges

If you were charged twice for the same period, or charged after cancelling, tell us and we will refund it in full regardless of how much time has passed.

Statutory rights

This policy is in addition to any rights you have under the consumer law of your country, and does not limit them. Paddle's own refund policy, published at paddle.com/legal/refund-policy, also applies to your purchase.

Contact

Questions about refunds: info@rentos365.app.