Staff: How to Hold an Order in Goods and Return to It Later

Goods in the cart do not need to be paid for right away — they can be held as a named order and returned to later, for example while a client is deciding or an order is being put together in parts.

1. Add goods to the cart — the cart icon at the top of the screen.
2. There is no separate "Hold" button — just close the cart any way you like (the X, swiping down, or tapping outside): if it has items in it, the order holds itself, gets a number, and appears as a colored chip under the catalog.
3. To return to the order — tap its chip: the items go back into the cart, and you can add more goods.
4. Made a change — just close the cart the same way again: the changes sync to the same order, a new one is not created.
5. An order can be renamed (for example, "Vasya's Table") — that makes it easier to recognize among the numbers when there are several held orders.
6. Optionally link a client to the order (wallet icon in the cart header → "Link") — this is just a reference mark on the chip, it does not affect the payment method.
7. When it is time to settle up — open the order and click "Pay" (a separate button, not to be confused with closing the cart), choose the method (Cash/Non-Cash/Balance) or "Split Payment".

What to Do If… #

…a held order ended up with an extra item or the wrong quantity? Open the order by tapping its chip, adjust the items in the cart as usual, and close it — the changes sync to the same order.

…you need to delete a held order entirely? Open it by tapping its chip, empty the cart completely, and close it with the same X — since the cart is empty while editing the order, the system takes that as a decision to delete it, and returns the stock that was deducted.

…you have built up a lot of orders and they are getting confusing? Rename the important ones — the chip color and creation time are unique per order too, but a name is remembered faster than a number.