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Staff: How to Sign In with a PIN and Switch Points

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Signing in to the app for a staff member is a PIN on a device linked to a point; no separate password is needed.

  1. Open the app on the point's device — the screen will show "Staff Sign-In" and the point's name.
  2. Enter your PIN, click "Sign In".
  3. If the device has "Roaming" turned on and you have access to more than one point — a "Point:" selector with a dropdown appears under your name on the home screen; choosing a point immediately switches which zones and goods you see.
  4. To hand the device to the next staff member — the "Switch Staff Member" button in the top bar.

If this device is used personally by the Owner (for example, their own phone temporarily placed at the point), a "Log In as Owner" link — see the separate article "How to Log In as Owner on a Staff Member's Device".

What to Do If… #

…the PIN does not work? The app will show "Incorrect PIN" and clear the field — try entering it again. If the Owner deactivated you, the message will be different: "Staff member deactivated. Contact the Owner."

…too many failed attempts in a row? Sign-in will be temporarily locked for a few minutes — wait and try again.

…you do not see a point switcher, even though you work at several? Only the Owner turns on Roaming for this device — you cannot change this setting yourself.

…the device does not show a sign-in form at all? That means it is not yet linked to any point — contact the Owner, they will activate it via a link or QR code.