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Staff: How to Start and End Stays

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every asset run is marked — there is no need to manually enter readings at results submission. "Stays" — you manually start and stop a child's time in the play room.

  1. you manually start and stop a child's time in the play room. "Add Visitor".
  2. "Per Entry" rate: choose a duration option and the payment method right away (including "Split Payment") — the amount is known in advance.
  3. "As-Used" rate: the stay starts with a single tap, no payment — the amount is calculated from the actual minutes elapsed, payment is requested only when it ends.
  4. While the visitor is inside — the tile shows a countdown ("Per Entry") or a growing amount ("As-Used").
  5. To end it — tap the tile, confirm "Confirm?"; for "As-Used" this then opens the payment method choice, including "Split Payment" (the amount is frozen at this moment).
  6. If the visitor changes their mind about leaving — while the payment choice is showing, click "Resume", and the countdown starts again.
  7. To avoid mixing wristbands up, give the stay a label of your own: the icon on the tile → the «Label» field → «Save». For example «Max in a green T-shirt». The label takes the place of the word «Visitor» right on the tile, the wristband number stays where it is; an empty string brings the usual caption back.
  8. In the same place you may optionally link a client with a balance — «Find or New». This is for reference only, does not affect payment and is in no way tied to the label: you can set both.

What to Do If… #

…the "As-Used" rate asks for payment, but "Per Entry" does not? That is intentional: with "Per Entry" the amount is known right at the start, with "As-Used" — only once the time is stopped.

…на тайле помещается не вся пометка? The tile is narrow, so a long label gets truncated — put the distinguishing word first: «Max, green T-shirt» rather than «the boy in the green T-shirt Max». You can always see it in full by opening the label icon.

…не видно привязки клиента? It is available while the company has the «Clients» module enabled. The label always works, regardless of it.

…you have not ended a launch and are trying to submit results? The zone will not submit while there are open visits — the app will show how many and on which asset, with a button to go to it.