The same connection method works for both the staff work chat and the client announcements group.
- Open "Settings" → "Summaries and Messages" → choose the channel you need ("Telegram for Staff" or "Telegram for Clients").
- Click "Connect".
- Click "Open Telegram" — the app opens, where you choose the chat or group to add the bot to yourself.
- Wait — the linking code is sent automatically, there is nothing to type.
- Once connected, click "Send Test Message" to make sure everything works.
What to Do If… #
…the bot is already added to the chat manually? Send the /start command to that chat with the code shown on the screen.
…you want to unlink a chat? At the bottom of the screen — the "Disconnect Chat" link.
…you see a "Platform bot is not configured yet" message? This needs to be resolved through support — it is not about your company, it is a service-side configuration issue.