Devices at the location: updates, screen and restoring the binding

A tablet at the location runs for hours unattended, so RentOS does several things by itself — it is useful to know about them so you do not look for a fault where there is none.

The app updates itself #

When a new version comes out, the device reloads the app on its own. You do not need to press anything special, and there is no need to «clear the cache» either. If an employee says a button from the instructions has not appeared for them, it is almost always an old tab left open: closing and reopening the app is enough.

The screen stays on where it matters #

On screens with running timers (Stays, Launches) and during the results submission RentOS keeps the screen awake. Otherwise the tablet would dim exactly when people are looking at it without touching it. On other screens the device behaves as usual.

If the device binding is lost #

Employees sign in from a device bound to the location. The binding can be lost — for example if browser data was cleared. You do not need to add a new device for that: a lost binding can be restored, and the owner can bind the current device straight from the account, without a link or a QR code.

What to Do If… #

…сотрудник не может войти по ПИН-коду? Check the device's binding to the location: a PIN works only on a bound device. An ordinary typo in the PIN does not lock the device for long.

…приложение открывается в браузере, а не как программа? Install it on the device as an app (PWA) — see the separate article. That way it gets its own icon, a full screen, and works on a poor connection.

…пропала связь во время сдачи итогов? A submission survives until the network returns: the app will send it when the connection is back, and you do not need to enter it again.