First aid for the most common «it does not work». Almost everything is fixed in a minute and needs no one's help. Go in order — from simple to complex.
Two simple actions first #
1. Close the app and open it again. Do not just «minimise» it — actually close it and start it again. This fixes about half of all cases: an old version of the page was left open on the device.
2. Check the internet. Open any website on the same tablet. If it does not open, the problem is not RentOS but the connection: the Wi-Fi dropped, the data ran out, the router froze.
«I do not have the button the instructions mention» #
Three reasons, in descending order of frequency:
- An old version is open. Close and open the app — see above.
- The section has not been opened for you. The owner grants an employee access one item at a time: Products, Tickets, expenses, cash collections. No section means it was not granted — this is not a fault.
- The module is switched off for the whole company. The owner can switch off a whole part of the system in Settings, and then nobody sees it.
«The employee cannot sign in» #
PIN sign-in works only from a device bound to a location. If the PIN is not accepted:
- make sure the PIN being entered is that of сотрудника, not the owner's — these are different codes;
- check that the device is still bound to the location: the binding is lost if browser data was cleared. You do not need to add a new device for this;
- after several wrong attempts sign-in is briefly blocked — wait a couple of minutes.
«Nothing prints» #
RentOS prints through the device's usual print dialog and does not report printer errors — if nothing came out, the reason is almost always the printer itself: out of paper, out of battery, disconnected over Bluetooth. Check the printer first, then the print settings.
«Telegram summaries do not arrive» #
Check in the settings that the chat is still connected. Another common reason: the summary does arrive but looks the same as yesterday's — which means the data really has not changed, rather than «the message got stuck».
«The numbers do not add up» #
If the actual till differs from the calculated one, that is the «Difference», and it has a separate article. Almost always the cause is bookkeeping rather than money: a forgotten expense, an unrecorded float, a payment from a client's balance.
A «white screen» or the page does not open #
Occasionally the culprit is an ad blocker in the browser: it cuts out part of the page and the page does not finish loading. Try opening RentOS in another browser — if everything works there, the blocker is to blame and must be disabled for this address.
What you definitely should not do #
- Do not «clear the cache» — the app updates itself, and clearing browser data will erase the device's binding to the location, after which the employee will not be able to sign in.
- Do not create a second accountif something will not open. The data stays in the first one and would have to be merged by hand.
- Do not delete a location, zone or assetin order to «recreate it from scratch» — the history goes with them. If something is temporarily out of service, it can simply be switched off.
If nothing helped #
Write to us — how to do it and what to attach is described in a separate article. One note in advance: for us to look at your account with our own eyes, the «Support access» toggle must be on.
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