The counter on an asset counts every session in a row — it does not know whether the client paid. And some sessions are free: a mechanic tested the car after a repair, a child got in, burst into tears and the money was refunded, an employee ran a lap before opening.
If such sessions are not marked, the app will count them as revenue, and in the evening a «Difference» will appear that does not really exist.
How to mark them #
At the results submission for a «Counters» zone, next to the readings, there is a field «Refunds / test runs» — enter the number of such sessions there. The app will subtract them from the calculated revenue: sessions × price are counted without them.
What you enter is the количество, not the amount — the app takes the price from the tariff itself.
Where you see it afterwards #
- In the zone summary, as a «Refunds/tests» line, if the owner enabled it in the summary settings.
- In «Daily totals», as a separate «Test runs» section, so that refunds do not dissolve into the overall revenue.
This way it stays visible both that the sessions happened and that no money was taken for them.
What to Do If… #
…тестов много каждый день? That is a reason to look at the asset: either it needs constant checking and it is time to repair it, or sessions are marked as tests not always with good reason. The number for the period is visible in the zone summary.
…забыли указать возврат и уже сдали итоги? The owner can correct a results submission — see the article on correcting a results submission.
…деньги клиенту вернули не полностью? The field counts whole sessions. Put a partial refund through as an expense with a comment — that way the amount is accounted for exactly.
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