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Подписка: как посмотреть план, продлить, сменить и отменить

2 мин. чтения

RentOS plans differ only by numeric limits — locations, zones, assets, employees. Every module is available on any plan: neither Products, nor Tickets, nor Briefings are hidden behind a more expensive plan.

Where to see your plan #

Карточка «Ваш план» in Settings. It shows:

  • статус — «Active», «Paused», «Expired», «Suspended» or «Cancelled»;
  • «Valid until» or «Next charge» — depending on whether the subscription renews or has already been cancelled;
  • four limit counters — Locations, Employees, Zones, Assets: how many are used out of how many.

Payment, changing and cancelling #

All of this lives on the store side: the link «Manage subscription» in the same card opens your customer account. Payment, payment history, changing the billing period and cancelling all live there.

  • You can cancel yourself and at any moment — access is kept until the end of the paid period, and money for a started period does not burn out early.
  • Monthly ↔ yearly can be switched after purchase, with the remainder recalculated. Such switches connect periods of one and the same plan.
  • Switching between plans (for example Starter → Pro) is not done with a button in the customer account — these are different products. Write to us and we will help you move.

What happens when a limit is exceeded #

A limit does not switch off what already works: the locations, zones and assets you have created keep running. What is restricted is creating new ones beyond the limit — the app will say exactly which limit has been reached.

If the subscription stops being active, the account switches to read-only mode: the data is visible and goes nowhere, but new records are not created. A bar appears at the top: «Subscription is not active — read-only access», with a «Pay» button.

What to Do If… #

…вы на бесплатном плане и давно не заходили? Abandoned free accounts are deleted automatically along with their data; warnings are sent to the owner's email in advance — 23 and 7 days before. Payment or a pause cancels the deletion, and meanwhile a bar with a «Renew» button is visible in the account.

…оплатили, но кабинет не открылся? Check that the payment came from the same email the account is registered to. If the addresses differ, write to us and we will link them manually.

…бизнес сезонный и зимой простаивает? There is a subscription pause — the data is kept and auto-deletion does not apply.