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Что такое «Разница» и что делать, когда она большая

2 мин. чтения

The «Difference» is the gap between the calculated revenue and the actual till. The calculated one is worked out by the app: counter readings, launches, stays, tickets and products sold, multiplied by the tariffs. The actual one is entered by the employee at the results submission — how much money is really in the drawer.

If everything is recorded correctly, these two numbers match. The difference shows that somewhere they diverged, and it is visible on the Home screen, in «Daily totals» and in the summary that arrives in Telegram.

A difference is not always theft #

Far more often it is explained by bookkeeping rather than by people. Check in this order:

  • Расходы. An employee took money from the drawer for fuel or a repair. If the expense is recorded, the app accounts for it; if not, the till comes out lower than the calculation by exactly that amount.
  • A cash collection in the middle of the day. The money was taken before the results submission — it is no longer in the drawer.
  • Размен. Small change was added to the till for giving change — there is more money than revenue.
  • Payment from the balance. A client paid with a pass: there is revenue, but no extra cash appeared in the drawer. This is a legitimate discrepancy and the app understands it — no warning icon is shown when the gap is fully explained by the balance.
  • An advance or a bonus, taken by the employee from the till.

If none of these fits, two options remain: an unrecorded sale (put through outside the app) or a shortfall.

How to look for the cause #

  1. Open «Money» → «Daily totals» for the day in question — there you can see what the till was made up of and where the gap is.
  2. Look at several shifts in a row. A one-off difference is almost always bookkeeping; a systematic one in the same direction is a reason to look into it.
  3. Compare by employee: if the discrepancy appears only in someone's shifts, that is no longer a coincidence.

What to Do If… #

…хотите проверить сотрудника честно? Turn off their «Sees the difference at submission» toggle — then they enter the till without seeing the calculated amount, and matching the entry to it becomes impossible.

…сотрудник ошибся с суммой при сдаче? The owner can correct the cash and cashless figures of an already submitted result — the correction stays in the history.

…разница появилась ровно на сумму абонемента? That is a balance payment, see above — it is legitimate, and the «Difference» hint says exactly that.