Sometimes an issue is sorted out faster if support looks at your account with their own eyes — the figures, the zone settings, the operation history. So that this is possible only with your knowledge, support access is closed off by a toggle, and you are the one who controls it.
How to switch it on #
- Open Settings — the toggle «Support access» under your plan card.
- Turn it on for the time it takes to sort the question out.
- Once the question is resolved, turn it off. You can restore access at any time in the same place.
What this means #
The toggle on allows RentOS support to sign in to your account for help and diagnostics. Off, it closes access to everyone, including the platform administrator. This is not a formality or a «we promise not to look» checkbox: while the toggle is off, technically no one can sign in.
Your company data does not go anywhere and keeps working as usual — what is closed is someone else's access, not yours.
What to Do If… #
…поддержка просит включить доступ, а вы не уверены? Turn it on for a specific investigation and off right afterwards. Nothing will break: the toggle can be switched any number of times.
…вам ответили, что не могут посмотреть? Most likely the toggle is off — that is the most common reason. Check it before describing the problem in words.
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